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Mile 0 Festival Privacy Policy

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we use and disclose your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.


1. IMPORTANT INFORMATION AND WHO WE ARE

Mile 0 Fest is an Oh Wook! Productions Event. The website Mile0Fest.com (the "website or "site"), is operated by Mako Moco, LLC dba Total Package Company. We are registered in Florida and have our registered office at 1007B Truman Ave, Key West, FL 33040. This privacy policy aims to give you information on what information we collect through your use of this website, including any data you may provide through the website when you purchase a product or service and how that information is used and shared.

Please note, our site operates on the Jampack platform and your use of the site will be subject to additional terms required by Jampack, including Jampack's Privacy Policy.


Changes to the Policy - We may update this privacy policy from time to time, in our sole discretion, in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. You are advised to visit this page to see such changes. Your use of the site, and your continued use of the site after this privacy policy has been updated, indicates your agreement and acceptance of this privacy policy, including the modifications made as of the date of your use.


2. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or request any information about your personal data, please contact us by the following means:


3. THE DATA WE COLLECT ABOUT YOU

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

  • Contact Data: includes billing address, delivery address, email address and telephone numbers.

  • Financial Data: includes bank account and payment card details.

  • Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

  • Usage Data: includes information about how you use our website and your interest in our products and services.

  • Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.


If you fail to provide personal data where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


4. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

  • Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: order or express an interest in any of our products or services; request marketing to be sent to you; or give us feedback or contact us.

  • Automatically: We may collect Technical Data and Usage Data, such as cookies, when you visit the site.

  • Third Parties: We may receive Identity, Contact and Financial Data from your family, friends, and affiliates when completing forms or corresponding with us on your behalf regarding any of our products or services. Additionally, our partners and service providers, such as Easol in its capacity as our platform provider, may provide us with your Profile, Technical, Usage Data and Marketing and Communications Data.

  • We may combine information from different sources. If you submit any personal data relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this privacy policy.


5. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal obligation.

  • Process reservations and purchases

  • Coordinate accommodations and event-related services

  • Communicate booking confirmations and updates

  • Provide customer service and support

  • Respond to inquiries

  • Improve our website and services

  • Send marketing communications and promotional offers

  • Conduct analytics and business operations

  • Detect fraud and maintain security

  • Comply with legal obligations


6. SMS / Text Messages Communications and Consent 

By providing your phone number to the Company, you expressly consent to receive SMS/text messages from Mako Moco LLC d/b/a The Total Package Company at the number provided.

These messages may include:


Transactional Messages (Service-Related)

  • Reservation confirmations

  • Payment confirmations and receipts

  • Payment reminders and installment notices

  • Booking updates or changes

  • Event or hotel logistics

  • Customer service communications


Marketing & Promotional Messages

  • Promotional offers and discounts

  • Event announcements and presale access

  • Package upgrades and VIP opportunities

  • Marketing campaigns and reminders

  • Special announcements from The Total Package Company


Message Terms

  • Message frequency may vary

  • Message and data rates may apply depending on your mobile carrier

  • Consent to receive marketing text messages is not a condition of purchase

  • You may opt out at any time by replying STOP to any SMS message

  • You may request assistance by replying HELP

By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you consent to receive both transactional and marketing messages from the Company.


7. DISCLOSURES OF YOUR PERSONAL DATA

We may share your information with the following entities:

  • Hotels and lodging partners

  • Event organizers and promoters

  • Ticketing providers

  • Transportation providers

  • Payment processors

  • Technology and hosting providers

  • Marketing and communications vendors

  • Third-party vendors who provide services or functions on our behalf, including operation of the website, business analytics, customer service, marketing, and distribution of surveys.

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.

  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; or to protect and defend the rights, property, or safety of our company, our customers, or others.

  • In connection with a (proposed or actual) corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.


Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. We also may share aggregate or anonymous information with third parties, including advertisers and investors.


8. Payment Processing

Payments are processed through secure third-party payment processors. We do not store complete credit card information on our servers.

Please review the privacy policies of payment providers used during checkout for additional information regarding their data practices.



9. DATA RETENTION

When you place an order through the website, we will maintain your Order Information for our records. Except to the extent prohibited by law, and subject to this privacy policy, we will retain and use your personal data for as long as it is needed to provide you with any products, services, communications, or access to the site, to document our business relationship with you, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


10. YOUR LEGAL RIGHTS

Depending on your jurisdiction, you may have certain rights with respect to your personal data. If you would like to speak to us about any of your rights, please contact us.


Your United Kingdom and European Union Privacy Rights

  • Request access: to your personal data (commonly known as a "data subject access request").

  • Request correction: of the personal data that we hold about you.

  • Request erasure: of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing: of your personal data where we are relying on a legitimate interest or for direct marketing purposes.

  • Request restriction of processing: of your personal data.

  • Request the transfer: of your personal data to you or to a third party.

  • Withdraw consent: at any time where we are relying on consent to process your personal data.


Your California Privacy Rights

California Civil Code Section 1798.83 permits California residents to request a list of all third parties to which we, during the immediately preceding calendar year, have disclosed certain personal data for direct marketing purposes. We do not share personal data with other people or non-affiliated businesses for their direct marketing purposes. We are only required to respond to a customer request once during any calendar year. To make such a request you should send a letter to 1007B Truman Ave, Key West, FL 33040.

Additionally, we do not sell your personal data to third parties. You can always opt out of any subscription for emails... by clicking "Unsubscribe" at the bottom of the email.


Your Nevada Privacy Rights

Although Easol does not sell personal information, Nevada residents have the right to submit a verified request directing Easol not to sell their personal data. If you are a Nevada resident, and would like to submit such a request, please send your request through any of the methods noted in Section 2 "Contact Us".


11. THIRD PARTIES

We share your personal data with third parties to help us supply our products and services. Please note, our website is run on the JamPack platform and JamPack also collects data. Please refer to the JamPack Privacy Policy for more details. We may also share your personal data to comply with applicable laws and regulations or other lawful request for information we receive, or to otherwise protect our rights.


12. SECURITY

We implement commercially reasonable physical, technical, and administrative security measures to protect your personal data. Nonetheless, no such measure is ever 100% effective; therefore, we do not guarantee that your personal data will be secure from theft, loss, or unauthorized access or use. If you have reason to believe that your interaction with us is no longer secure, please immediately contact us.


13. CHILDREN

We do not knowingly or specifically collect personal data from users under the age of 13 and no one under age 13 is authorized to submit any information, including personal data, on the site. If we determine that such information has been inadvertently collected on anyone under the age of 13, we will take the necessary steps to ensure that such information is deleted from our systems.


14. LINKS TO OTHER WEBSITES

The site may contain links, references, and other forms of connectivity to third party website, apps, or platforms. This privacy policy does not apply to the information (including personal data) collected on any such third party website, app, or platform over which we have no influence or control. Accordingly, we recommend that you review the privacy notice and related policies posted on any such websites, apps, or platforms.





Revised: July 2026


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