FAQs

Venue

The Truman Waterfront Amphitheater at 35 E Quay Road hosts all the evening shows during the Festival.

Daytime parties and shows are at various pools, piers, bars, and hotels!  Check the Mile 0 Fest app released on 12/25/2023 for details

VERY limited public parking is available at/near the Amphitheater. (2023 attendees: THERE IS EVEN LESS PARKING NOW THAN BEFORE!)  

Key West has taxi services, Uber & Lyft as well as Pedicabs to take you around Key West and to the Venue.  You can also rent golf carts, scooters, and bikes through our Mile 0 Fest Concierge at 305-363-4533.

We HIGHLY recommend taxi, walking, or biking to the Amphitheater.

There are a few ADA spaces.

Will Call Hours are 12 noon to 9 pm every day of Mile 0 Fest.  Will Call is located at the Truman Waterfront Amphitheater, 35 E Quay Rd, Key West

All single day wristbands will be available at Will Call as will any orders placed after December 18, 2023.

Please note:  We do not ship wristbands on orders with international addresses - including Canada.  Our international friends' wristbands will be at Will Call. 

Photo ID required for pick up.

The Amphitheater is an open-air venue with no assigned seating for this event.  We do provide chairs which you can “pick and place”,  or you can bring your own chair (no solid metal chairs or couches.)  All seats are first come first served.

There is also an option to rent a comfortable chair to be picked up and left each day at the Amphitheater.  ** Chair rental is included in Emerald Packages.  A limited number of rental chairs will be available for $16 per day CASH ONLY

The Venue is "open air" and divided into three main areas:


PLATINUM AND PLATINUM PREMIER:  Your chalet and private bar are ready for the party!  Under the tent, enjoy large chairs and tables for your use. The Platinum area is close to the stage  and has plenty of additional open space for chairs.  Near the Platinum Tent is our hospitality tent where you’ll enjoy your daily catered meal.  There are also designated, air-conditioned bathrooms in the Platinum area.

GOLD & GOLD PREMIER:  This large, prime spot near the stage also has a chalet tent and private bar to supply you with your favorite spirits.  There are also tables and chairs inside the tent for your use.  "Pick and place" chairs are first come, first served.  You may also bring your own chairs into this area. 

Pirate, Beach Bum and General Admission:  The General Admission area is the largest area.  We do provide limited “pick and place” chairs or you can bring your own (no solid metal or couches).  Rental chairs are provided with Pirate and Beach Bum Packages. Two large main bars service this area, and there are many food and merchandise vendors.  Platinum and Gold Guests can also enjoy the GA Area of the Venue.

Yes! We have a new chair rental program! The rental chairs will be light weight, fold-up 'bag chairs.'  Much more comfortable than the pick-and-place chairs and easier to move.  AND you don't have to carry your own bag chair to and from the venue - we've got you covered.  A limited number of chair rentals will be available at the amphitheater by the day. 

 *We have included it in Pirate packages.*  

Chair rental will be $16 per day CASH ONLY on site - while supplies last!

We have state-of-the-art air-conditioned bathrooms available to ALL ATTENDEES!  PLATINUM Guests have a designated restrooms.  We also have porta-potties on site.  All bathrooms are serviced regularly by Festival Staff to ensure comfort and cleanliness.

Yes, there are bars as well as multiple food vendors. No outside food or drink allowed.

Standard sized purses, bags and backpacks (everything will be searched by security staff) blankets, sheets, towels, cameras (basic point and shoot consumer-grade cameras), binoculars, strollers, folding lawn chairs, NO solid metal chairs.

Outside food and drinks (concessions will be sold within the concert area), professional audio or video recording equipment, professional cameras (any camera with the option to detach a lens)

Any and all camera accessories, tripods, monopods, detachable lenses, or other commercial equipment

Drones or any other remote flying device

Camping equipment or umbrellas; this Includes canopies and tents

Coolers of any kind

Firearms, explosives, and weapons of any kind (including pocket knives, pepper spray, fireworks, etc)

Illegal and Illicit substances of any kind, drugs or drug paraphernalia

Unauthorized/unlicensed vendors are not allowed

No unauthorized solicitation and materials including handbills, giveaways, samples, etc.

Bicycles inside the amphitheater grounds (bike parking is available near the entrance)

Inflatable furniture (rafts, chairs, couches, etc.)

Umbrellas

THERE WILL BE AN ON SITE BOX OFFICE FOR INFORMATION, LOST & FOUND, TICKET SALES, AND WILL CALL.  YOU CAN ALSO CALL THE BOX OFFICE AT 305.363.5899 - EVEN DURING FESTIVAL! 

Festival

PACKAGES AND PASSES ARE ON SALE NOW!  Click HERE to purchase

This year, more of our package properties are offering daily breakfast and other perks like Food & Beverage discounts and discounted parking!  We also have one all-inclusive option at the Gates Hotel!

A new package perk is  a 2024 Line-Up T and Coozie (per person) INCLUDED in ALL Packages!

Pirate Packages also get a comfortable chair INCLUDED!  Other package guests have the option for early bird pricing on the chairs.

All rental chairs will be picked up onsite each day and left on site each day (leave them right there on the hill - we'll get them!)

A limited number of RENTAL CHAIRS will be available to anyone by the day at the Amphitheater for $16 CASH ONLY.  

Click HERE to check out the lineup!  It was announced during the pre-sale period. (Summer 2023)  The daily line up and set times are available in the Mile 0 Fest app along with details about special events and other Mile 0 Fest music happening around Key West

All single day wristbands for entry will be available at Will Call

All guests will receive a non-transferable wristband for entry into the Festival Venue and VIP areas.  Wristbands and VIP credentials for full festival guests will be mailed to all US addresses the week of December 18, 2023

All wristband orders with international addresses (including Canada), purchases made after December 18, 2023, and single day wristbands will be available for pick up at Will Call with a photo ID.  

Will Call is located at the Truman Waterfront Amphitheater, 35 E Quay Rd, Key West.  Will Call hours are 12 noon to 9 pm every day of Mile 0 Fest.  

Yes!  We have simple payment plans for both passes and packages! (small extra fee)

Generally, the Amphitheater gates open at 4PM and music is 5PM – Midnight *times subject to change*  Check the Mile 0 Fest app for updated times.

The VIP Premier Package & VIP Pass parties, the live music sails, and all special events take place during the day.

Will Call opens at 12:00 noon each day of the event.   

The Mile 0 Fest app, with all festival details including special events and set times will be available NOW! You can also purchase special event tickets if required in the app. 

Check out the daily lineup HERE!.  

YES! Single day passes AND some full festival passes are available now!  All Single Day passes are General Admission/ Beach Bum.  All single day wristbands will be available for pick up at Will Call.

Will Call is located at Truman Waterfront Amphitheater, 35 E Quay Rd, and is open from 12 noon to 9 pm every day of Mile 0 Fest.  Book HERE!

Yes, all event locations will accept cash or credit cards EXCEPT CHAIR RENTAL. A limited number of rental chairs will be available for $16 a day CASH ONLY.  

ATMs are located throughout the island and at the amphitheater for your convenience. 

This is an event geared toward adults but all ages are welcome with a paid wristband.

The island of Key West is pet friendly, HOWEVER, your animals are not allowed in the amphitheater.

Limited public parking is available on the island ok Key West and at the Amphitheater. Key West has taxi services, Uber, Lyft, as well as Pedicabs to take you around Key West. Our Mile 0 Fest  Concierge can arrange rentals of golf carts, scooters, and bikes!  305-363-4533. 

We HIGHLY recommend taxi, walking, or biking to the Amphitheater.

Will Call will be open from 12 noon to 9 pm every day of Mile 0 Fest at the Truman Waterfront Amphitheater, 35 E Quay Rd, Key West. 

Please note:  We do not ship wristbands to international addresses - including Canada.  All wristbands on orders with international addresses will be at Will Call.  Also, for reservations made after December 18, 2023, the wristbands will be available at Will Call. All single day wristbands must be picked up at Will Call.   Photo ID required.

There will be medical personnel at the Amphitheater during show hours. Elsewhere on the island please call 911.

Packages

Booking a package that includes festival passes, accommodations, and extra FUN is the best way to make the most out of your festival experience.  Here's why: 

1. Convenience: When you book a package, you'll have everything taken care of in one easy transaction. No need to worry about booking your accommodation separately and potentially missing out on your preferred dates or location. By booking a package, you'll have a stress-free experience and can focus on enjoying your festival weekend. 

2. Exclusive extras: Our Festival Packages come with added bonuses such as Private Parties/Performances, Live Music Sails around the Key West Harbor, exclusive merchandise, food & beverage discounts at the Package Properties, and MORE! These extras are not available when booking passes and accommodation separately. 

3. Lot of choices: By booking a package, you can be assured that you'll have a comfortable place to stay during the festival - no matter what level of wristband you buy. With accommodation options ranging from quaint B&B's and Resorts to Vacation Rentals, you can find the perfect package to suit your needs.  You will also be with other Festival Guests - keep the party going before and after the performances! 

4. Support: When booking a package, you'll have the support of our dedicated Box Office Concierge team who can assist you with any questions or concerns you may have.  We choose the package hotels & vacation rentals carefully and work closely with them to make sure our guests have the best of everything. We'll be there to ensure your festival experience is smooth and enjoyable from start to finish. 

By booking a package that includes festival passes, accommodation, and the fun extras, you'll have a stress-free, cost-effective, and enjoyable festival experience. So why wait? Book your package today and get ready to party!

ABSOLUTELY!  At the time of booking your package, you can choose to add extra nights prior to or after the festival dates. If you want to add extra nights after completing the initial booking, please call our box office at 305.615.3168 and one of our package experts will be able to assist. 

PLEASE NOTE: It is not recommended to reserve extra nights directly with the property – they will not have your information until closer to the Event and may not connect the reservations.  Extra nights can generally be added 14 to 30 days before the event, depending on availability.  

Sharing accommodations will almost always decrease the PER PERSON price, as the price of the accommodation is shared four ways.

If you are a group of 4 or more, you can also choose 2 rooms at the same hotel or a two bedroom suite, home, or condo! PER PERSON PRICES WILL INCREASE.

We can also accommodate large groups!

Package protection is an Optional amended cancellation policy to provide reimbursement for unforeseeable package cancellation. For full details, terms and costs, click here: Package Protection Info

General

Visit our webpage with information about Key West. If you have any specific questions, contact our MILE 0 Fest Box Office in Key West at 305.363.5899 or email: boxoffice@MILE0fest.com.

Key West has an international airport with direct flights from many cities.  If you prefer to drive, we are at the "End of the Road" - approximately 4 to 5 hours from Miami and Fort Lauderdale.  There is also a ferry from Fort Myers daily - weather permitting.

Official Festival Dates are Tuesday to Saturday.  Some folks like to add an extra day or two - or three - to rest, recover, and enjoy Key West to the fullest!

There will be tents located at the Amphitheater that you can shelter in.  All events are Rain or Shine.  Don't worry - we will always put safety first!

Cancel Policy

All payments are non-refundable. 

We do offer Package Protection on all Package Purchases that covers unforeseen circumstances and may qualify you for a refund.  Call the Box Office or click below for more information.  Package protection must be purchased within 7 days of original package purchase. 305.363.5899

Read about Package Protection!

Passes and Packages can be transferred to another guest for a fee of $50 per person.  All transfers must be done through the Box Office.  We will transfer complete bookings/ orders only; No splitting orders for transfer.  All transfers must be completed 10 days before the festival begins.  

If for any reason we cannot have the Festival, your funds (less processing fees) are refundable. You will also have the option to apply your credit to a future show or donate a portion towards the sustainability of the Festival.

**Festival Performers are also subject to change or cancellation at any time without notice.  No refund will be owed if a Festival Performer is changed or cancelled.

All Festival passes will be held and guaranteed to be good for the new dates. Should accommodation rates and/or availability change, we will update you accordingly and notify you of your options.